Refund Policy

Returns

We offer a 30 days money-back guarantee, where you are able to send you item back if you are not pleased with it or have a change of mind. The buyer will be responsible for the cost of delivery. After 30 days we will not accept items back.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Breakages need to be reported within 48 hours of receiving your item. The cost of returning the breakage will be covered by Beautiful Homes Direct.
  • Returns must be sent back securely, as to avoid damages to the item. If items are received back faulty, the buyer will be responsible for the cost of the item.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: BH Online Limited, Bassi House Moore Street South, Wolverhampton, WV2 3JN.

Shipping 

  • To return your product, you should mail your product to BH Online Limited, Bassi House Moore Street South, Wolverhampton, WV2 3JN
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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